Tech Data
Maintenance and Support Services

Going Beyond the Warranty

Discover the True Impact of Maintenance and Support Services

Maintenance and Support Services Keep You Connected

Offering comprehensive maintenance and support helps you:

Deepen customer relationships
Deepen Customer Relationships
Maintain high-touch customer
relationships throughout
the IT product lifecycle
Deepen customer relationships
Differentiate Your Brand
85% of enterprise customers see
support services as a key differentiator
when choosing a vendor1
Keeping up with your customers' maintenance needs can strain your workforce and budget, and threaten your key business initiatives.

Did You Know?

Shyft Global Services offers global maintenance and support services, and provides:

global maintenance and support services
  • OEM-certified parts
  • Highly qualified technicians
  • Same-day* global technical support
*Depending on location and support plan. Additional restrictions may apply.

Offer Complete Maintenance Across Even the Most Complex Customer Data Centers

complete maintenance
15,000 certifications within Shyft and close to 17,000 company-wide
complete maintenance
Multi-vendor maintenance with a consistent single-vendor experience
complete maintenance
24x7x365 maintenance coverage to meet customer needs

Give Your Customers a Consistent and Trusted Maintenance Program

Give your customers a consistent and trusted maintenance program
Your Customers Benefit from Certified Parts and Staff at Every Step
After warranty/extended warranty
Various contract options SLA/KPIs
Technology refresh projects
Web-based and custom solution tools
End-of-life support
Global Technical Assistance Center (GTAC)
Forward stocking locations
Stay Closer to Your Customers
Throughout and Beyond Refresh
You sell, we deliver
You Sell, We Deliver
You work with your customers to determine the solutions they need. We work with you to deliver those solutions post sale.
up from 38% in 2019
Customer Service
Keep your customers operating at their best with our GTAC.
up from 38% in 2019
Brand Quality
Trust your certified maintenance and support to a brand as reputable as yours.
up from 38% in 2019
Consistent Service
Uphold your customers' technology to high standards with certified experts.
up from 38% in 2019
Post-Warranty
Protect users post warranty and turn risk into real opportunities.
up from 38% in 2019
Global Support Coverage
Multi-regional coverage keeps users working with little or no disruption.

We're On Your Team

A true partner
A True Partner — We Never Compete for Your Business
We offer business outcome–driven customer service that aligns with your goals.
Line of sight into every customer
Line of Sight into Every Customer
Increase your upsell and cross-sell opportunities and be there ahead of the refresh to capitalize on your existing relationships.
Line of sight into every customer
One Team, One Goal
We adapt to your customers' needs and expectations for a seamless brand experience.
Trusted by OEMs Worldwide
500,000+ units
500,000+units
Across 71 Countries
Across
71 countries
Line of sight into every customer
256OEMs

Partner with Shyft to protect your customers and brand with a single provider

Learn more and contact us to get the conversation started.