Outsourcing Technology Services Blog Articles
Explore technology trends, market research and thought leadership blog articles related to outsourcing product and customer lifecycle management services.
5 Steps to Assembling a Best-in-Class Sales and Services Team
Successful companies are never content to rest on their laurels. Inevitably, the question arises: “Could we be growing faster?” It is often this...
6 Characteristics for OEMs to Look for in a Retail Technology Services Partner
Retail Technology Market Trends Retail is big business. The competition for share of wallet is red-hot in a sector where margins can be razor-thin,...
Root Cause Analysis and Failure Data: The Secret to OEM Depot Repair Success
Repairing a broken product instead of replacing or disposing of it is full of benefits for the user, the manufacturer and the environment. But...
Have Corporate Sustainability and ESG Lost Momentum? The Short Answer: We’re Just Getting Started.
With deadlines looming, where do OEMs stand with corporate sustainability efforts? In this article, explore global ESG regulations and how you can prepare.
BPO Case Study: How Data Analytics Help You Make Informed Business Decisions
Learn how to enhance your customer experience (CX) with data analytics and actionable insights from an expert business process outsourcing (BPO) partner.
What Is Business Process Outsourcing (BPO) and How Does It Work?
Learn how business process outsourcing (BPO) works, the pros and cons and how to find a custom-tailored BPO partnership for your full technology lifecycle.
The Future of CX Outsourcing | Q&A Part 3
Around the globe, technology companies are looking for more ways to implement AI technologies, outsourcing solutions and other strategies to optimize...
CX Outsourcing Case Studies | Q&A Part 2
For original equipment manufacturers (OEMs), prolonged customer satisfaction requires having a robust system in place to handle all the needs a...
How to Sustainably Optimize Your Reverse Logistics and Repair Cycle
Your customers are pleased with their technology investment. It’s benefited their operations, performing as promised and delivering the results...
The Secret Formula to CX Outsourcing | Q&A Part 1
Customer satisfaction is a key indicator of business health and overall success, so it’s crucial for technology companies to find a customer...
Streamlining Supply Chain Costs With Depot Repair Services: A Definitive Guide
Nobody likes the waiting game, especially when it comes to technology. It’s one thing when there’s a delay with the new monitor you bought for the...
7 Strategies for Managing Your Customer Experience (CX) Effectively
Tending to anything in life takes meticulous care and attention — and your customer experience is no different. Managing your customer experience...
A Closer Look at the Future of the Circular Economy
With an influx of societal focus on the environment, individuals and organizations around the world are intensifying their efforts to foster...
How Will Your Technology Shape the Future?
In the never-ending race to create the “next big thing,” technology companies have plenty on their plates. Between adapting to new strategies...
What’s the Difference Between Consumable and Repairable Medical Devices?
Medical devices are incredibly varied. The product category includes everything from simple tongue depressors and cotton swabs to precision surgical...
4 Key Elements of a Well-Rounded Repair Strategy
Most technology products are built to last. But even the most well-designed products may need repairs when a device is damaged, a component is...
Stay Ahead of Change by Embracing Scalable Technology Services
Business is a balance between practicality and promise — supporting today’s revenue producers while funding new growth opportunities. Continual...
The 6 Rs of Sustainability and the Hippocratic Oath
This article was originally published on MedTech Dive on November 6, 2023. It was republished with their permission. The Hippocratic Oath can serve...
How Can Medical Device OEMs Support the Circular Economy?
This article was originally published on MedTech Dive on September 25, 2023. It was republished with their permission. “First, do no harm” is as...
How to Follow Through on Your Company’s Commitment to Sustainability
Technology original equipment manufacturers (OEMs) are in a unique position to set the standard for environmental sustainability. There are...
Top 8 Repair Service Challenges for Medical Devices
Life-changing innovation is the perpetual pulse that invigorates medical device manufacturing. From AI-powered point-of-care ultrasounds and...
How to Solve 4 Partner Engagement Challenges With Channel Management
As companies grow, they often begin to think about how they can scale to reach more customers. They can do it in-house, building teams of channel...
Lasting Customer Loyalty Starts With Product Adoption
“Buyer’s remorse” may be one of the most fateful phrases in the technology industry. Technology manufacturers strive to simplify complex products and...
5 Customer Success Management Tactics for Boosting Revenue
Customer success can be gauged in many different ways. For instance, imagine it's renewal time, and the reviews have been quite positive. Customers...
How to Know When It's Time to Outsource Customer Management Services
With trusted outsourcing partners at the ready for all types of non-core — but nonetheless essential — business functions, companies are taking...
What Is the Circular Economy and How Can OEMs Help Close the Loop?
As sustainability takes on greater urgency, original equipment manufacturers (OEMs) are taking a fresh look at what happens after their technology...
How to Extend Technology Value Through the 6 Rs of Sustainability
As the conversation around sustainability in technology deepens, raw materials, manufacturing processes, global supply chains and next-use thinking...
The Dark Side of Electronic Devices: What You Need to Know About the E-Waste Crisis
The world is facing a growing e-waste crisis, and its impact on the environment threatens to be devastating. The continual demand for electronic...
Top 4 Challenges for Depot Repair Service Management
Managing your depot repair services can feel like playing a game of Jenga — one wrong move, and your entire process comes crashing down. Companies...
5 Steps to Reduce Your Carbon Footprint With a Sustainable Supply Chain
As the threat of climate change and other global dangers pervades, sustainability is and will continue to be a pressing topic in the IT manufacturing...
The 3 Types of Supply Chains for IT OEMs Explained
There are many types of supply chains, but with inventory, transportation and labor often being some of the most significant cost drivers for...
How to Find the Right Retail Technology Services Provider | Part Three
Prioritizing Digital Transformation Initiatives Disruptors and other competitors leveraging emerging technologies make the retail market more...
How to Find the Right Retail Technology Services Provider | Part Two
Delivering a Consistent, Seamless Retail Experience After weathering years of continuous unexpected and complex changes in both their personal and...
How to Find the Right Retail Technology Services Provider | Part One
Understanding the Shift in Consumer Behavior In a dynamic, technologically driven world, companies in every industry are developing and embracing new...
What Does a Logistics Manager Do?
A logistics manager is an essential member of an organization’s supply chain, managing the flow of products, services and information for inbound and...
The Ultimate IT Deployment and Maintenance Checklist for OEMs
For original equipment manufacturers (OEMs), IT deployment and maintenance services are critical in sustaining long-term relationships with customers...
Why Digital Transformation is Important in a Post-Pandemic Global Economy
The COVID-19 pandemic disrupted the way we all work and interact, revealing the need for original equipment manufacturers (OEMs) to accelerate their...
5 Best Practices for Successful Technology Deployment
Today’s original equipment manufacturers (OEMs) in the IT space can position themselves for expanded growth opportunities through a technology...
Outsourcing Partnerships Built for Success
Just as every company is unique, so are its outsourcing needs and services strategy. But one similarity remains the same across organizations seeking...
Outsourcing Integration Services to Increase Configuration Flexibility
You’ve built a successful company by providing in-demand solutions to your customers. You assemble some of your key solutions with systems products...
Ethical Issues in Supply Chain Management: A Priority for Sustainable Success
Expectations for ethics in supply chain management are a critical issue for organizations of all sizes and industries, as stakeholders expect...
The Top 10 Benefits of Outsourcing Product Lifecycle Management
Driven by the rising tide of digital transformation, technology companies around the globe are reevaluating their technology service offerings and...
Outsourcing Deployment Services to Scale Globally and Enhance Partner Opportunities
Your company focuses on developing outstanding products that deliver immediate value to customers. You’ve dedicated your resources to business growth...
The 4 Types of Digital Transformation Explained
Digital transformation has been a buzzword for the past decade, but the motivation to blend digital and physical processes with customer experience...
Global Transformation: 3 Key Areas That Impact Your Logistics Strategy
As technology companies seek to develop new streams of revenue, international expansion presents a rich opportunity to go to market with a broader...
How to Build a Customer Lifecycle Management Strategy for the XaaS Revolution
The genesis of the term “cloud computing” may be somewhat cloudy — (some point to a Compaq business plan from 1996) — but it’s clear that...
Turn Change Into Opportunity for Your Supply Chain With Industry 4.0
The Industrial Revolution 1.0 began with the age of steam and mechanized production, transforming into 2.0 with the advent of electricity and...
Sustainable IT Asset Management and Global Repair Services
It wasn’t long ago that when you heard the word “sustainability,” you may have just thought about separating your plastics and paper. But...
Modernizing Your Logistics Network in the Move to Supply Chain 4.0
Even the most well-designed and modernized logistics networks begin to show signs of aging and require upgrades over time. Changes in customer...
Why Build Fault Tolerance Into Your Global Supply Chain
How COVID-19 Impacted the Global Supply Chain Throughout 2020 and part of 2021, countries worldwide took stringent measures to curb the spread of...
Partnering for Customer Success With Scalable Service Solutions
You’ve developed leading-edge software, and your channel is doing a great job selling it to end users. But unless those end users are successfully...
3 Best Practices for Enhancing Customer Experience With Repair Services
Two words almost every tech industry business leader knows well are “change” and “challenge.” What works today is likely to be changed, replaced,...
The Importance of Outsourcing Service Operations
High-performing technology can only be as good as the service operations supporting it. For example, if customer downtime is a problem with the...
5 Characteristics to Look for in a Global Field Services Partner
Upgrading outdated infrastructure and investing in technology to support remote working are among the biggest drivers of IT spending, as 76 percent...
Find a Global Logistics Partner You Can Lean on During Industry Change
The technology industry — more than any other — is constantly evolving, creating disruptions and spurring innovations that require companies to...
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Go Global With Everything-as-a-Service (XaaS)
Leverage Strategic Partnerships to Scale Your Services Business and Meet Global Customer Demands While many original equipment manufacturers (OEMs)...
The Impact of Successfully Onboarding Customers
We've all worked with new suppliers or partners throughout our careers to bring innovative technologies, tools, services or processes to our...
Struggling With XaaS Transformation? Start With the C-Suite.
OEM Executive Buy-in Is Key to Keeping up With the Transforming Tech Market The demand for everything-as-a-service (XaaS) is rapidly outpacing the...
Maximizing the Value of Technology Manufacturing by Spearheading the Circular Economy Industry Shift
This article was originally published in the Reverse Logistics Association's RL Magazine, Edition 109, July 2020. It was republished with their...
Strategies for Capturing the Direct-to-Customer Market
This article was originally published in Supply Chain Asia, Aug 12, 2020. After decades of globalization and a migration to just-in-time (JIT) supply...
Are Technology Suppliers Being Consumed by Consumption Economics?
The introduction of consumption economics has turned the technology industry on its head, and both original equipment manufacturers (OEMs) and their...
Consumption-Based IT Procurement Models Break Down for OEMs
Everywhere you read, there’s ongoing praise for the everything-as-a-service (XaaS) movement, and for good reason. Customers can procure what they...
The IT OEM's Rough Road to XaaS
Surviving Disruptive Transformation Global cloud adoption is a major driver behind the everything-as-a-service (XaaS) movement, and has matured to a...
3 Steps to Transforming Your Supply Chain Into a Powerful Profit Engine
Nobody wants to face the fact that their business may be in decline. With the explosion of new technologies and services disrupting business —...
Channel Management Strategy: 5 Steps to Finding Better Partners
Building a strategy for your partner channel isn’t just a numbers game. More isn’t always better, and bigger isn’t always the answer; however, better...
How to Expand Internationally: Advice From 11 Top Global OEMs
For many companies, learning how to expand business internationally is the next logical step for significant growth. If that’s your next focus, too,...
The Future of Supply Chain Management | Part Two
This is the second of the two-part series, "The Future of Supply Chain Management in the Digital Age." You can access Part One here.
The Future of Supply Chain Management | Part One
Today, we are literally surrounded by technology. Data permeates each of us, syncing our cars, our phones and our tablets. It even makes our TVs and...
Some Supply Chain Tactics You Shouldn’t Miss as You Consider Global Expansion
Would you travel to a foreign country without a map or without first learning about the local laws and culture? Foreign travel can be rewarding, but...