Outsourcing Technology Services Blog Articles
Explore technology trends, market research and thought leadership blog articles related to outsourcing product and customer lifecycle management services.
5 Steps to Assembling a Best-in-Class Sales and Services Team
Successful companies are never content to rest on their laurels. Inevitably, the question arises: “Could we be growing faster?” It is often this...
BPO Case Study: How Data Analytics Help You Make Informed Business Decisions
Learn how to enhance your customer experience (CX) with data analytics and actionable insights from an expert business process outsourcing (BPO) partner.
The Future of CX Outsourcing | Q&A Part 3
Around the globe, technology companies are looking for more ways to implement AI technologies, outsourcing solutions and other strategies to optimize...
CX Outsourcing Case Studies | Q&A Part 2
For original equipment manufacturers (OEMs), prolonged customer satisfaction requires having a robust system in place to handle all the needs a...
The Secret Formula to CX Outsourcing | Q&A Part 1
Customer satisfaction is a key indicator of business health and overall success, so it’s crucial for technology companies to find a customer...
7 Strategies for Managing Your Customer Experience (CX) Effectively
Tending to anything in life takes meticulous care and attention — and your customer experience is no different. Managing your customer experience...
How to Solve 4 Partner Engagement Challenges With Channel Management
As companies grow, they often begin to think about how they can scale to reach more customers. They can do it in-house, building teams of channel...
Lasting Customer Loyalty Starts With Product Adoption
“Buyer’s remorse” may be one of the most fateful phrases in the technology industry. Technology manufacturers strive to simplify complex products and...
5 Customer Success Management Tactics for Boosting Revenue
Customer success can be gauged in many different ways. For instance, imagine it's renewal time, and the reviews have been quite positive. Customers...
How to Know When It's Time to Outsource Customer Management Services
With trusted outsourcing partners at the ready for all types of non-core — but nonetheless essential — business functions, companies are taking...
Outsourcing Partnerships Built for Success
Just as every company is unique, so are its outsourcing needs and services strategy. But one similarity remains the same across organizations seeking...
How to Build a Customer Lifecycle Management Strategy for the XaaS Revolution
The genesis of the term “cloud computing” may be somewhat cloudy — (some point to a Compaq business plan from 1996) — but it’s clear that...
Partnering for Customer Success With Scalable Service Solutions
You’ve developed leading-edge software, and your channel is doing a great job selling it to end users. But unless those end users are successfully...
The Impact of Successfully Onboarding Customers
We've all worked with new suppliers or partners throughout our careers to bring innovative technologies, tools, services or processes to our...
Channel Management Strategy: 5 Steps to Finding Better Partners
Building a strategy for your partner channel isn’t just a numbers game. More isn’t always better, and bigger isn’t always the answer; however, better...