Extreme Networks

Working Together to Transform the Customer Experience

Engaging new prospects may seem like the ultimate success, but in order to leverage positive outcomes for the long haul, you’ll need to ensure customer satisfaction throughout the entire customer journey — not just up until the initial sale.

Where do you begin? Measuring customer satisfaction must be both qualitative and quantitative. By establishing metrics of customer success today, you can measure outcomes and set new goals for tomorrow.

The customer management outsourcing experts at Shyft Global Services help you do just that. We understand the power of following up with customers to increase their satisfaction and drive mutual long-term success. After all, connecting with prospective and existing customers is simply ground zero along a much longer timeline of engaging, nurturing and delighting your buyers.

When Extreme Networks first partnered up with Shyft, their team already had a clear understanding of just how important it was to deliver an excellent customer onboarding experience and a thorough subscription renewal process. However, their dilemma was that, with finite resources and limited network equipment, the team could only gather a small amount of meaningful data.

Together, we built a more robust system of data collection and visualization so the team at Extreme Networks could pinpoint exactly where they’re meeting customer expectations and where they have room to grow.

Leveraging Data to Pave a Path Forward
Do you find your business in a similar situation? With the right data at your fingertips, there’s a clear path forward. That’s why it’s imperative to partner with a provider who can support your business through every step of the customer journey so you continue to nurture customer satisfaction as your business continues to grow.

Learn how Shyft’s customer management services team worked with Extreme Networks to understand detailed customer insights, leading to ROI growth, customer retention and success for new potential customers.

Download the full case study to learn more about:

• How one successful engagement led to an ongoing partnership
• Why customer-centric partnerships are crucial to ramp up ROI
• How in-depth insights enhance the success of your customers
• What metrics to consider when evaluating your customer experience