Flexible Retail Technology Service Solutions
Exceptional customer experiences start with the right support strategy — and the right outsourcing partner
Focus On Retail Innovation, Partner for the Rest
Product lifecycles are long — and require dedicated management. At times, this can bring complexity beyond the scope of your in-house capabilities, distracting from new product development.
But you don’t have to manage that complexity alone. Outsourcing technology services from supply chain management and installation to maintenance and depot repair can help you more easily supplement and support your retailers’ operations while also reducing operational costs for your business and protecting your brand reputation.
Reduced Complexity and Costs
Reinvest capital and focus on innovation — instead of infrastructure complexities — with an experienced team of service experts and a global network of facilities.
Multi-Vendor Technology Expertise
Simplify and scale your technology service operations through multi-vendor capabilities that are delivered through a single partner across the globe.
Consistent Customer Experience
Don’t let downtime impact your customers, their revenue streams and, ultimately, your business. Maximize their technology investments with robust support.
Simplified Warranty Management
Take product warranties off your plate with Shyft’s team of experts who are dedicated to warranty management, focusing on spare parts, logistics and more.
Technology Lifecycle Services for Retail Equipment
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Technology Lifecycle Services for Retail Equipment
Deployment and Installation Services
From point-of-sale (POS) and endpoint devices to workstations and highly advanced technology deployments and rollouts, Shyft’s white-labeled, multi-vendor deployment services ensure your retail customers are up and running from the start. Deployment service capabilities include:
- Technology deployment
- Pre-installation support
- Installation and implementation
- De-installation and disposal
- Logistics and inventory staging
- Technology integration
- Technology migration
- Materials management
- 24x7x365 Global Technical Assistance Center
- Remote services support
- Extensive delivery partner network
Maintenance Services
With a single provider for all in- and out-of-warranty maintenance and end-of-life support, you can ensure your retail customers are getting more uptime from your technology. Performed by multi-platform–certified technicians, Shyft’s maintenance service capabilities include:
- Spare parts management
- Consigned or Shyft-owned
- Warranty monitoring
- Warranty management
- Inventory asset management
- RMA management
- Project management
- White-label support programs
- Specialized retail technology support and expertise
- Maintenance and support for:
- All in- and out-of-warranty maintenance
- End-of-life product support
Depot Repair
Quality hardware repairs can make or break in-store experiences. Maintain customer loyalty for your business and your customers’ businesses by keeping technology solutions operational through a scalable, timely repair solution. Shyft’s depot repair capabilities include:
- Product repair
- Program management and reporting
- Root cause analysis
- Reverse engineering
- Quality testing
- Spare parts planning
- Forward stocking locations
- Logistics management
- Depot inventory management
- Product upgrades
Supply Chain Management
Outsource all or part of your supply chain to free up resources, enhance visibility and improve cash flow by optimizing inventory positions. Scale as your business grows without added operational costs, complexity or overhead. Shyft’s supply chain solutions include:
- Staging and integration
- Order management
- Warehousing and distribution
- Inventory management
- Transportation management
- Import and export management
- Financial services
- Pre- and post-sales support
- Pricing and promotions
- E-commerce
Customer and Channel Management
Ready to develop a high-performing, profitable sales ecosystem and accelerate growth like never before? By leveraging our multilingual customer management team to provide customized, cost-effective solutions for your entire ecosystem of customers, partners and end users, you expand your opportunities for growth, expansion and brand loyalty. Shyft’s white-labeled customer and channel management capabilities include:
- Pre- and post-sales support
- Partner acquisition and onboarding
- Partner training and enablement
- Proactive pipeline generation
- Case escalation and resolution
- Back-office processes
- Multi-segment support
- Upselling and cross-selling
- Renewals management
- Customer success
- Business analytics and insights
Supporting the Retail Technology Product Lifecycle — at Scale
Supporting the entire product lifecycle of your retail equipment and solutions can be overwhelming. But retail technology innovators and original equipment manufacturers (OEMs) can scale service operations efficiently through outsourcing — while also minimizing complexities and protecting their brand.
This means you don’t have to limit time or investments spent on your core business — creating retail technology solutions that set your customers and their stores or restaurants up for success. Shyft can help you not only focus on what you do best, but also ensure your customers are getting the best from your technology at all points in the product lifecycle.
Global Technology Support for Innovators in Retail
Delivering innovative, autonomous and cutting-edge retail experiences starts with an investment in the right technology, but it doesn’t stop there. Finding the right mix of services to ensure your technology is up and running for the long haul is key to lasting success for you and your customers.
Shyft’s experience with multi-vendor environments across the product lifecycle — from installation and implementation to maintenance and repair — allows your team to focus on creating cutting-edge retail innovations.
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Shyft’s global logistics network helps you streamline and scale your operations to simplify processes for you and your customers. Take advantage of our capabilities for inventory management, warehousing and distribution, transportation management and import/export management, with full visibility every step of the way. Our global inventory management and forward stocking locations help to reduce risk and downtime by keeping products, parts and components near your customers anywhere in the world.
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With a single partner whose services portfolio spans the entire product and customer lifecycle, you don’t have to navigate a complex partner landscape across different specialties and geographies. Instead, you can offload retail technology services to one partner that has the expertise, capabilities and strategically located facilities and on-demand resources you need to outsource with confidence — so you can remain focused on innovation while meeting your existing customer needs and requirements.
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Shyft offers sustainable depot repair services in the Americas, EMEA and Asia-Pacific regions, with our state-of-the-art facilities spanning more than one million square feet worldwide. We track and manage all products to the highest specifications and quality via unique identifiers such as serial number, part number and revision level. In combination with our global supply chain and logistics infrastructure, you can shorten time to market and reduce transportation costs along the way.
Ensure Your Products Are Operating Optimally
Partnering with the right retail technology services provider is critical to ensuring your customers are reaping all the benefits of your technology in their store operations. Maximizing product operability to ensure optimal results throughout its full lifecycle starts with proper staging, integration, installation and implementation and extends through ongoing maintenance, monitoring, repair and end-of-life product support.
As a premier technology service provider, Shyft leverages proven methodologies, industry best practices and lessons learned to provide a high-quality customer experience, achieve premium, scalable service delivery and enhance retail customer satisfaction with continuous program evolution.
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Shyft maintains consistent oversight for all our service programs to ensure activities are completed as expected and deliver a quality global outcome that is consistently on time and predictably on budget. And we use real-time data to make responsive adjustments for continuous and improved efficiency.
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For many manufacturers, growth is synonymous with expansion into new locations or geographies. Shyft’s global facilities, expert resources, field service engineers and network of partners and forward stocking locations mean you can grow seamlessly into new regions and rely on our scalable, on-demand resources, which are allocated effectively based on skills, location and need.
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Quality repairs can make or break in-store experiences. Fortunately, our unique history, decades of service experience and deep knowledge of the retail industry enable us to bring forward innovative retail technology service solutions that keep your products continuously operational by providing your retail customers the support they need when they need it.
Entrust Your Retail Technology to a Partner With the Right Know-How
Today's retailers need to stay competitive by creating differentiated in-store experiences. Self-service and customer-centric retail technology can help them to do just that. But that same technology will also require significant investment and maintenance over time.
Leveraging a retail service outsourcing partner ensures you and your customers have peace of mind that your technology will be operational through even the busiest of seasons.
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- POS endpoints and mobile devices
- POS kiosks and displays
- Servers and workstations
- Cables and networking
- Enterprise devices
- Back-office equipment
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- Supermarkets and grocery stores
- Quick-serve restaurants
- Convenience stores
- Department stores
- Specialty retailers
- Activewear retailers
- Discount retailers
- Office supply retailers
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- 45+ years of technology experience
- 99% field coverage of the US and Canada population
- Multi-vendor–certified technicians
- Robust expertise across a variety of retail technology solutions
- Trusted consultant for technology decisions/refreshes
- As-needed resources based on store requirements
White-Label Retail Support Services You Can Depend On
Most in-store environments leverage devices, equipment and solutions from a multitude of manufacturers. They might have a point-of-sale system from one brand and a kiosk from another.
A solution-agnostic, multi-vendor outsourcing partner like Shyft can help to ensure your systems integrate seamlessly into complex environments that operate with a mix of hardware as well as on-premise and cloud-based software.
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When the retailers you support operate on a national or even global level, you need a way to scale and support those stores consistently to ensure a smooth experience no matter where they’re located. By partnering with a global services provider who has a wide logistics network across regions, you can accelerate value realization of your technology through consistent services and ensure technology refresh cycles are timely and reliable.
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The customer experience — both related to using your technology daily and having it serviced for long-term use — is a reflection of your brand, even if you’re not the direct service provider. So while you focus on the former, making your technology the best it can be, you need an outsourcing partner to efficiently manage the latter with the expertise and reliability you would expect from your own team. We know that your products and solutions are pertinent to in-store operations, and we have decades of experience delivering the service quality and excellence that you and your customers deserve.
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Shyft’s support services are delivered by highly responsive technicians with certifications across a wide variety of products and platforms. This means that you have a trusted representative in the field delivering maintenance, support and break-fix services that exceed customer expectations. Additionally, this expertise extends into identifying issues and recommending repairs, patches and fixes to provide insight into the full scope of your customers’ maintenance needs, including application maintenance and software updates.
