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High-Quality Broadband Solutions

Scalable Technology Services That Drive Customer Satisfaction 

When equipment requires repair or updates, providing the right solutions quickly is a critical component to both your HFC network’s reliability and your customers’ satisfaction. 

Explore Broadband Capabilities
broadband solution
broadband repair

Keep Your Customers Connected and Productive

Increased customer satisfaction is a big win for your business. A partner like Shyft Global Services can help protect, maintain and repair your equipment, keeping your systems running in top condition and your customers satisfied.

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Quicker Turnaround

Increase customer loyalty and long-term advocacy by providing your customers with a timely service response.

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Enhanced Value

Leverage Shyft’s facilities, infrastructure and proven expertise to enhance value with wide a range of support.

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24x7x365 Visibility

Benefit from comprehensive, customizable, transparent reporting with 24x7x365 access whenever you need it.

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Prioritize Sustainability

Extend the longevity and lifetime value of your equipment with flexible, sustainable refurbishment options.

Comprehensive, Responsive and Reliable Broadband Services

Maintaining your products in optimal condition allows your customers to continue operating at high levels with little to no interruption to service. With Shyft by your side, we become part of your team to drive deeper customer satisfaction before, during and after every repair incident or maintenance call to ensure a positive customer experience. Deliver exceptional customer service and reliable product repairs with the support of a team of trained engineers and a reliable infrastructure prepared to handle all your broadband repair needs.

Operational Excellence

Give customers confidence with OEM-certified engineers and technicians, in- and out-of-warranty repairs, a warranty return rate on repaired products of less than <1% and custom services to meet the unique needs of your business and your customers.

Customized Solutions

Different repair needs may require tailored solutions. We work with you to establish KPIs and SLAs that match your quality standards and we provide competitive pricing as well as customized solutions for onsite repairs and maintenance plans. 

Transparent Reporting

Instill trust at every step with a partner who keeps customers in the loop before repairs (with shipment tracking), during repairs (through regular updates on repair status at serial-number granularity) and after completion (including root cause analysis). 

Logistics Support

The time it takes to transport repair units is just as critical as how rapid the repairs are to begin with. Through our unmatched logistics network, efficient inventory management capabilities and robust infrastructure, you save time and money while reducing risk, too.

Reliable Infrastructure

Your customers expect high-quality, always-on, reliable broadband. In turn, you need a services partner who can help minimize downtime and enhance connectivity. Shyft maintains numerous ISO certifications, including ISO 9001, and follows industry best practices to do just that. 

Experience and Expertise

Shyft has the experience and expertise needed to diagnose and repair your complete HFC network, including headend, fiber product, line gear (trunk, bridger and line extenders), power supplies, along with modem and EMTA screen and clean services.

Why Shyft Broadband Solutions?

100+

OEM HFC equipment types supported

<1%

warranty return rate on repaired products

35+

years of broadband experience