Expert Depot Repair Services

Shyft engineers are skilled experts in failure data and root cause analysis. First, we determine if the asset can be repaired quickly and efficiently. After deep testing to determine root cause, our unbiased observations and analyses provide invaluable feedback to help you make informed decisions about when it’s time to upgrade or update technology — so you can improve design, reduce costs and provide your customers the highest-quality product.

Shyft practices a secure and environmentally friendly scrap process, managing obsolete and excess field repair units (FRUs) of components, including field purges. We deliver NIST- and DoD-compliant data destruction and sanitization services. Each solution is custom-engineered to fit your customer's environment, ensuring all data is eradicated in the most efficient manner possible — all while protecting the future through environmentally responsible practices.

Unprecedented market conditions can put a strain on medical device supply chains. Shyft has high-tech integration labs and equipment testing facilities that are ISO 13485 compliant and maintain the level of strict controls unique to the requirements of healthcare technology manufacturing.

Sixty-two percent of cable provider customers want fewer outages and further improvements to service reliability and quality. Providing the right solutions quickly is a critical component to your customer’s experience, and with more than two decades of experience serving multiple-system operators, Shyft offers the broadband solutions to help.

Our Quality, Environment, Health and Safety (QEHS) system has been continually developed, maintained and improved for over three decades. Our facilities are individually certified and managed with overlapping key process and coordination between locations. We built our business to support yours, and our practices are compliant with numerous industry standards, including:

• ISO 9001:2015 Quality Management Systems
• ISO 14001:2015 Environmental Management Systems
• ISO 13485:2016 Medical Devices

The Shyft team is skilled at reverse engineering and repairing at the component level — including the rework or replacement of delicate ball-grid array (BGA) and fine-pitch devices. This expertise reduces service costs and improves repair yields while extending the service life of legacy products. We follow the 5S principles of operational excellence, implementing mature, lean and continuous improvements while applying industry standards to local operations.

Shyft’s New Program Implementation (NPI) process takes a collaborative approach when repairing your products for customers. We assign a dedicated NPI manager and team to co-create a project plan that works best for you. Our team of experts coordinates the onboarding process, tracking, reporting, document management and instructions — ultimately giving your customers a seamless repair experience.

Our technicians and engineers work with you at a program level to understand what success looks like for your organization. Based on time-tested best practices and methods, we work with you to establish KPIs and SLAs that match your quality standards, and our metrics and analytics reports are available to you 24/7.

As your offerings evolve, we evolve with you. From onboarding new products to end-of-lifecycle management, we stay in lockstep with your product roadmap and support requirements — even well past a product’s useful life when necessary — to help maximize the lifetime value of your products.

PRISM is our internally developed, proprietary shop floor control system for managing global logistics and depot repair services operations globally. It collects data and provides reports through a single, personalized portal for program managers and customers to review tracking/tracing of serial numbers, repair history, shipment tracking, quality assurance activity, quality data and much more. Key benefits of PRISM include:

• Having the right information at the right time (24x7, globally)
• Flexible and custom development add-ons
• Better inventory visibility
• Central repository of data to manage business across multiple locations
• Data-driven planning for inventory replenishment

PRISM provides a singular view of components and their location within the global logistics process, which, in turn, enables better inventory planning and reduced costs.

Shyft routinely works to refine and optimize test automation codes, providing the technical expertise needed to amend or edit code to improve products or bring them back online. Our device troubleshooting ensures thorough testing and proper repairs, and we offer custom test fixture creation for solid troubleshooting, as well as customer support and manufacturing feedback.

Shyft’s logistics centers help you modernize your logistics network and generate long-term success for both you and your customers. Take advantage of our inventory management, delivery and supply chain logistics to save your organization time and money while reducing risk. Your products are securely transported and tracked, giving you full visibility every step of the way. Our global footprint and forward stocking locations allow us to keep inventory near your customers anywhere in the world.

Optimize the way you manage your product lifecycle with industry-standard technology services from product design to end of life (EOL). Shyft’s secure, environmentally friendly IT asset disposition (ITAD) services offer sustainable practices and compliant capabilities — including data erasure and e-cycling — that address EOL to help preserve product value and close the gap on technology waste.

Shyft is globally operational with repair services in every region of the world, and our state-of-the-art facilities can support any technology repair program. We track and manage all product to the highest specifications and quality via unique identifiers such as serial number, part number and revision level. Leverage our infrastructure to reduce your overall operational costs while meeting your customers’ needs.