Global Supply Chain Management Services

We maintain 99.8 percent delivery for same-day shipping and 99.99 percent for priority shipments thanks to our wide network of warehouses and global logistics centers. We leverage our geographic presence to shorten time to market and reduce transportation costs, which ultimately offers a superior customer experience and improves your profit

Your customers deserve easy access to the products they want under your brand umbrella. Enhanced by our partnership with Digital River, Shyft utilizes connectors to our OEM customers’ websites that enable your customers, dealers and resellers to easily place orders and track deliveries through your preferred e-commerce platform. We optimize user experiences from front-end interface to back-end API with an efficient and quality web-based e-commerce portal.

Shyft’s credit policies and procedures expand your customers’ payment options by leveraging payment terms such as net, cash discount and tiered payments, as well as credit card, flooring, leasing and prepay options. We also offer internet payment and billing in addition to late payment charging.

Your customers demand real-time updates on their parcels, which we can provide online, via email and over the phone. Shyft assists with order tracking, claims management and returns, and our dynamic alert capabilities provide your customers with event-based alerts from our selected carriers, such as shipment and delivery notifications.

Shyft forecasts market demands and produces a demand plan that includes robust alert monitoring to enable buyers to quickly react or proactively resolve issues. Our Demand Planning Tool provides visibility to everything needed at the material level, making it easier to manage inventory and engage with supply planners.

We offer robust suites of reporting and analytics for all aspects of supply chain management — from purchasing and planning to order management and delivery tracking to collections and receivables.

A rigorous approach to cost effectiveness and best-practice process identification, optimization and implementation forms the basis of our continuous improvement philosophy within our logistics center network. We monitor all processes and results, offering continuous supply chain improvement and optimization, with the goal of ensuring a streamlined, well-functioning supply chain at all times and stages of your product’s lifecycle.

We offer analytics drawn from back order and receiving performance, picking performance and other key performance indicators. We use a management-by-exception approach to explain issues and variances and devise solutions. Our strategy includes completing monthly budget and variance reports, soliciting organization feedback and identifying root causes for all issues.

Shyft serves as an outsourced warehousing and logistics service provider — we don’t buy or own your product inventory. This model offers elasticity in your operations using our world-class logistics, systems and processes while you maintain other core functions, such as inventory management.

The fulfillment model offers a repeatable and consistent customer experience, accelerated cash cycle time and superior order cycle time. Shyft manages order taking, warehousing, inbound and outbound logistics, credit and collections while you maintain a direct sales relationship and continue to manage your selected price points. Financial benefits of a fulfillment model can include reduced back-office expenses and increased operating capital.

In a hybrid model, Shyft becomes as much or as little of an extension of your operations as you need. You get to take advantage of a 3PL model for a subset of your enterprise or direct customers, or fulfillment for a closed network of customers, like a dealer network or other longtail customer base. The entire inventory is consigned, allowing you to use one pool of inventory to execute multiple go-to-market strategies.

We evaluate your strategic organizational objectives to understand what your future-state operating plan is intended to be, and then we reverse engineer a program designed to meet those goals by delivering a S.M.A.R.T. solution that will get you there. We also look at your geographic needs to suggest the best location(s) within our network of facilities. Lastly, we assess your freight and transportation costs to determine how our carrier-agnostic network of transportation partners will add value.

Our formal Corporate Regulatory Compliance Department aids your business from potentially incurring regulatory and tax fines and other penalties. We ensure your products are distributed in a manner that is compliant with the relevant local import/export regulations, as well as dangerous goods/hazardous materials and money laundering laws. Our team boasts experts in local, national and international regulations.

Through our numerous global ISO certifications, our rigorous quality assurance process improves customer satisfaction and mitigates shrinkage and other unnecessary costs. Our inspection process assesses for shortages, damages and incorrect products. We pride ourselves on continually operating at or above the best-in-class standards for inventory shrink management and loss and damage allocations.

Optimal storage saves you time and money while also protecting your inventory. In order to offer efficient and collaborative inventory management practices, our assessment of your operations focuses on optimization without negatively impacting receiving, storing, picking, packing and shipping.

Our global supply chain management team members are experts in their fields. Most are trained in both sales and operations, and many hold APICS certifications or are certified project managers. Others on our team have supply chain management degrees, Lean Six Sigma certifications and/or training in advanced modeling and analytics.

With team members and supply chain experts available globally, we already have operations established wherever you and your customers are. Our global systems and tools allow us to more easily reach your customers and efficiently work with your team.

Supported by our robust Transportation Management System (TMS), our carrier-agnostic shipping processes allow us to assess carrier performance and availability and select the most efficient and affordable carrier for your needs. We conduct a consolidated volume analysis, measure quality and claims reporting and develop metrics on all carrier partners. This consistent monitoring allows us to ensure our carrier partners meet your service-level agreements.

Simplify your operations with a single technology partner. Shyft's end-to-end lifecycle management services mean we can support you at every stage of your product's lifecycle. Our comprehensive solutions include system and storage configuration and integration, IT asset disposition and everything in between.

Evolving your global supply chain model should mean simplifying — not complicating — processes and operations. Shyft can manage your dealer and customer community, reducing the need for administration. We can also assume order taking, invoicing, purchasing, planning and daily customer interaction. This administration and SG&A reduction frees up your resources to focus on your core differentiators and reduces transactional tasks associated with taking orders — ultimately producing a more consistent customer experience without increasing costs.