Your Guide to Retail Technology Services Outsourcing

What to Look for When Outsourcing Product and Customer Lifecycle Services

The Rising Demand for Retail Technology

Companies across all industries are regularly developing and adopting new products to keep up with evolving demands and differentiate their customer experience. Retailers and consumers alike have used technology in innovative ways to adapt to complex, unexpected events, especially in recent years, and they expect the companies they buy from and work with to do the same.

For original equipment manufacturers (OEMs) trying to maintain their competitive edge in the retail space, this means designing, selling and servicing innovative products that contribute to the convenient, seamless customer experience that retailers and consumers crave.

However, while retail technology is a critical business enabler, it can also become an unexpected business disruption without the right support strategy spanning the entire product lifecycle — from product maintenance and repairs to warranty and supply chain management to supporting your sales ecosystem. That’s why many retail technology OEMs rely on outsourcing partners to manage key product and customer lifecycle services.

How to Find a Retail Technology Services Partner

Whether you’re looking to switch service providers or trying to find one for the first time, the eight-point checklist in “Your Guide to Retail Technology Services Outsourcing” empowers you to think more strategically about retail technology services outsourcing and how to assess and find a partner who’s precisely aligned to your business objectives, your overall values and your plans for the future.

When assessing a potential retail technology services partner, ask yourself these questions:

1. Can your retail technology services partner help you reach retail locations across the globe?
2. Is your partner a single source for end-to-end OEM technology services?
3. Can your partner deliver solutions tailored to customers’ complex retail environments?
4. How customer-centric are your partner’s supply chain solutions?
5. Can your partner deliver onsite maintenance services with the expertise and professionalism you and your customers expect?
6. Does your partner approach repairs as a springboard to operational excellence and customer loyalty?
7. Do your partner’s capabilities align with your environmental ethos?
8. Will your partner be there when you need them?

Take the next step by downloading the guide and diving deeper into finding the best retail technology services partner for your business.