Technology Deployment Services

In any large-scale deployment, understanding your customers’ needs is fundamental. Shyft reduces risk, simplifies management and decreases complexities with our standardized project methodologies. Each project follows a clear process that begins with outlining the project’s requirements and ends with data validation when the technology goes live. We provide a single point of contact, diligent oversight and impeccable service during every step of the process.

Shyft follows a proven service delivery methodology and offers multiple tools for scheduling, tracking, managing and reporting, giving you greater visibility into the execution of your customers’ deployment projects. With self-service scheduling, interactive dashboards, knowledge articles, contract details and more, our unified global platform provides increased transparency and visibility into the full technology service lifecycle.

With comprehensive knowledge of top technology brands, years of industry expertise and extensive certifications, Shyft serves your customers with the highest quality of technology deployment services. Through established project methodologies and proven service delivery methods, we deliver a great customer experience every time.

Our team of engineers uses a proven coordination and delivery process to provide the right services every time, working directly with your customers to deliver technology without business interruption. Our coordination and scheduling team makes the process seamless, and our field service engineers work from a comprehensive work-order checklist to ensure every detail is accounted for.

Our engineering team supports custom configuration, installation and de-installation services, and our logistics team determines the best way to move equipment under consideration of all applicable laws and regulations. Together, we orchestrate efficient moves and interim maintenance as needed so your customers can enjoy a seamless transition throughout every phase of the deployment process.

For large-scale projects, Shyft lifts the burden of project management by handling the whole process with teams that are experienced in all aspects of solution deployment. Whether you want to leverage your existing resources in the field or acquire new resources, Shyft has you covered. We'll assign a project manager, assess site readiness, send in trained installation experts, coordinate seamless shipping and delivery and document the entire process from start to finish.

Shyft's globally standardized field services management processes mean you and your customers experience the same best-in-class services regardless of location. Proper resource utilization, enhanced agent productivity, process automation and optimal case resolution times help increase your ability to scale, reduce overall services costs and maintain business continuity.

By mapping the right skills to the right job, you’ll ensure your customers are receiving the highest quality of service every time. We maintain a database of skill levels and technical certifications for each engineer so we can deploy the best-qualified resource to get the job done well in a timely manner. And our unified global platform encompasses the full customer journey for deployment and maintenance services, providing enhanced visibility into real-time service event actions as well as transparency into the service lifecycle.

Shyft's engineers hold more than 2,500 certifications in multi-vendor technologies and have the expertise to install, implement and migrate the most complex IT environments. Whether your customers are migrating to the cloud or to new desktops, and whether you’re supporting a multi-site installment or implementing new technology, our complex solutions are effective in any multi-platform environment.

When you add Shyft's global resources to extend or outsource your service delivery capabilities, we become part of your team, delivering a broad scope of technical capabilities worldwide. With Shyft's uniquely designed services for technology installations, implementations and migrations, you’re empowered to focus your internal resources on developing innovative new ways to serve your customers — while we handle the rest.

Outsourcing your deployment services to an experienced partner like Shyft enables you to more easily release precious capital and resources, reduce costs and improve your cash flow. Ultimately, this reshapes the way you do business, as you can then hone your focus on product innovation while still maintaining your dedication to your customers.

Shyft Certified Resource is a managed quality control program for the field service technicians and engineers who deliver Shyft's global field services. The program follows formalized processes for recruiting, onboarding, performance management and training, all of which ultimately helps to standardize the field service delivery experience globally and improve technician quality, competence and confidence. By providing this level of quality control, the Shyft Certified Resource program helps ensure Shyft's capabilities and resources align to your business’s unique objectives.

Made up of resources from support, business development, product management, partner management, marketing and service delivery, our dedicated client success team serves as trusted advisors and customer advocates throughout the client lifecycle. Value- and outcome-based interactions that focus on executing your defined success action plans help ensure the right resource engagement at the right point in the service journey — ultimately delivering a best-in-class customer experience and accelerating the achievement of your desired business outcomes.

No matter what stage of the IT lifecycle assets are in, Shyft provides end-to-end support for every piece of IT infrastructure equipment your customers use. From design to disposal and everywhere in between, we help your customers maintain a fully functional IT ecosystem. Our world-class team of service delivery professionals brings deep expertise to every challenge you face — now and in the future.

Shyft efficiently and effectively executes programmatic global technology on your behalf. Our global expertise and footprint enable us to deploy highly qualified, experienced, professional engineers and project managers all over the world. Strategically located facilities move defective units through the supply chain quickly and efficiently so you can leverage our infrastructure to reduce your overall costs.

If you think your customer experience can’t get any better, think again. Under your badge or ours, you can support your customers’ various technologies and distinct objectives with Shyft's global multi-vendor solution, helping to reduce complexity, optimize processes and enhance the value your customers experience. Our white-labeled, non-competitive approach to multi-platform–certified support includes services for deployment, maintenance and revenue retention.