Outsourcing services operations to a trusted partner truly empowers companies to transform the way they do business and invest their capital into developing the game-changing technologies the future needs — our team is here to help them do just that."
We had two guiding objectives when entering this agreement: To find a great company to care for our employees and to secure a great partner to care for our clients. I am delighted we met both objectives. We chose Shyft because of the company’s exceptional capabilities, reputation and values, which are similar to ours.”
Our field services are a natural part of Fujitsu's product portfolio, and we will continue to offer this delivery, but it is not a prerequisite that we carry out the activities ourselves. Shyft specializes in this area and we already have similar successful partnerships with them in other regions. I am very pleased that they were selected to provide our field services in the future. With this agreement, we hold on to our customers and are still the first point of contact, just as we will continue to be responsible for strategy, quality and the predictability of deliveries. Customers will experience the same high level of service, uptime and reliability that they are accustomed to when working with Fujitsu.”
It's really about putting total solutions together. And there was no scenario where Sharp could ever offer all of the solutions that Shyft has in its arsenal. So by allowing us to work through Shyft, we can create new systems, new integrations for our customers that were unavailable to them just a few years ago, and certainly unavailable to any of our competitors, because we can take a total solution with all the components of a system and put it together on one invoice out of Shyft. That's a huge competitive advantage.”
Three things that really make our partnership with Shyft work are the flexibility, the language support and the cost effectiveness. The quality of the data our Shyft team has gathered has only improved over the course of our engagements.”
When we turn an installation over to Shyft, we can trust that they’ll take it from start to closure successfully. They’ll handle any customer issues or requirements, and they’ll conduct a customer satisfaction survey so we know customers can put their Cohesity purchase to work right away. It’s just that simple.”
Getting out of the hardware business has been a liberating experience for Silk. It has allowed us to take a fresh look at what our customers need, how they are managing their data, and how we can best serve them. Moving the hardware supply chain, fulfillment, and break/fix functions to our partner, Shyft, has freed up a lot of time and capital to focus on the software data services, which has been excellent for us."
Source: Hosting Journalist
Shyft has been very instrumental in helping us implement new products, configuration options and permutations. We have about 300 bills of materials (BOMs) that Shyft ships today. We want to be able to sell whatever the customer wants, whenever the customer wants it. And I’m very pleased with Shyft's ability to deliver on that goal."
We certainly knew about Shyft's integration capabilities from the beginning, but we didn’t realize just how much we and our customers would value them when we started. With the volume and type of business we were doing, we began taking advantage of those capabilities within our first year in operation, with a healthy expansion year over year since that time. It’s a collaborative relationship; we have a partner we can rely on for the technology that our customers need, as well as services that scale to meet the growing demands and challenges our customers face.”
AHEAD’s partnership with Shyft has helped us grow our business and expand into the areas that we wouldn't have been able to grow into organically. Throughout our partnership, Shyft has been incredibly flexible and helpful and just willing to do whatever it takes to service the customer.”
Our customers’ needs are constantly evolving. Shyft helps us on our journey to ‘deliver smarter technology for all’ by providing us with the scale, agility and efficiency we need to do so.”
Over the span of our partnership, a deeper trust has been developed in the way we do business together. That trust has allowed us to evolve the relationship and expand the value add when it comes to things like engineering services, qualification of new parts and deeper failure analysis on very sensitive information that comes back from the field.”